richbd Privacy Policy —
Your Information Is Completely Safe
Read our transparent privacy policy to understand how your personal information is collected, used, and protected on the richbd platform — and rest assured.
richbd is a trusted online gaming and betting platform in Bangladesh. We place the highest priority on our users' privacy. This privacy policy describes how we collect your personal information, the purposes for which it is used, who it may be shared with, and what measures we take to protect it. By using richbd's services, you are agreeing to the terms of this policy.
Policy Summary
| Topic | Brief Description |
|---|---|
| Data Collection | Required information is collected during registration, transactions, and platform use. |
| Use of Information | Used for account management, security verification, and service improvement. |
| Disclosure of Information | Not sold or shared with third parties except where required by law. |
| Data Security | SSL encryption and storage on secure servers are ensured. |
| Your Rights | You may request correction or deletion of your information at any time. |
| Contact | Reach us at [email protected] or via 24/7 live chat. |
What Information We Collect
richbd collects various types of information to operate its services. Below is a detailed description of what is collected and why.
Identity Information
When you open an account at richbd, you are required to provide the following:
- Full name
- Date of birth (for age verification — to confirm 21+)
- Email address
- Mobile number
- National ID card or passport number (for identity verification)
Financial Information
The following information is collected to process deposits and withdrawals:
- bKash, Nagad, Rocket, or Upay account number
- Bank account details (for bank transfers)
- Transaction history and amounts
- Visa or Mastercard details (where applicable)
Platform Usage Information
Collected automatically to improve your experience with our services:
- IP address and device type
- Browser and operating system information
- Platform access times and session duration
- Gaming history and preferences
- Cookies and session data
Communication Information
The following information may be collected when you contact our support team:
- Live chat conversation records
- Messages and attachments sent by email
- Complaints, suggestions, and feedback
- Support ticket details
How Collected Information Is Used
richbd uses your information only for legitimate and necessary purposes. The purposes for which we use your information are detailed below.
2.1 Account and Service Management
Your information is used to create, verify, and manage your account. This includes login verification, password recovery, transaction processing, and adding bonuses or rewards to your account. Financial information is essential for completing deposits and withdrawals correctly.
2.2 Security and Fraud Prevention
We continuously monitor to keep your account and financial information secure. User information is analyzed to detect suspicious activity, unauthorized access, multiple accounts, or fraud attempts. IP addresses and device information play an important role in this.
2.3 Age Verification and Responsible Gaming
richbd provides services only to those aged 21 or above. Date of birth and ID information are used to confirm that no underage person is using the platform. Gaming patterns may be analyzed for responsible gaming protection.
2.4 Service Improvement and Personalization
By analyzing your preferences and usage patterns, we present more relevant games, bonus offers, and promotions for you. This is done to make your overall experience more enjoyable. Analysis results are not sent to individuals — they are used collectively to improve the service.
2.5 Meeting Legal Obligations
We are required to retain certain information to comply with applicable laws and regulations. It is our legal responsibility to disclose information in response to court orders or legitimate requests from competent authorities. In such circumstances we disclose only what is necessary.
Sharing Information with Third Parties
richbd never sells your personal information. However, in a limited number of situations it may be necessary to share information with trusted partners.
3.1 Payment Processing Companies
Necessary financial information is shared with the relevant payment providers to complete bKash, Nagad, Rocket, Upay, and bank transfer transactions. These providers are governed by their own privacy policies and use the information solely to complete transactions.
3.2 Technology Service Providers
Various technology partners — such as cloud servers, cybersecurity, and analytics tools — assist in operating our platform. These service providers work under strict confidentiality agreements and may use information only for specific service-related purposes.
3.3 Legal Authorities
Information may be provided to the relevant authorities in compliance with applicable law in the case of court orders, legitimate requests from investigative agencies, or fraud investigations. In such cases we provide only what is legally requested and, where possible, endeavor to notify you.
3.4 What We Will Never Do
richbd never does any of the following:
- Sell your information to marketing firms or advertisers
- Voluntarily share information with third parties without your consent
- Transfer user information to competing companies
- Disclose your personal information on social media
Security Measures for Your Information
richbd uses the highest industry-standard technology to protect your information. Our security infrastructure operates on the following levels.
SSL Encryption
Our entire platform is protected by SSL/TLS encryption. All data exchanged between your browser and our servers travels through encrypted channels, making it impossible for third parties to read or tamper with.
Secure Servers
Your data is stored on secure servers equipped with advanced firewalls and access controls. Only authorized personnel may access specific data for specific purposes.
Privacy Training
All of our staff receive regular privacy and security training. Strict internal policies are followed in handling user information, and disciplinary action is taken for any violation.
Cookies and Tracking Technologies
richbd uses cookies to improve your browsing experience. Cookies are small data files stored on your device.
5.1 Essential Cookies
These cookies are essential for the basic functioning of the platform. They are used to maintain login sessions, store security tokens, and remember your preferred language and settings. Disabling these cookies will prevent the platform from working properly.
5.2 Analytical Cookies
We want to understand collectively which pages are visited most, which features are popular, and where issues may arise on the platform. Analytical cookies are used for this purpose. This information is completely anonymous and is not used to identify any individual.
5.3 Cookie Controls
You can manage or delete cookies at any time through your browser settings. Keep in mind, however, that disabling essential cookies may disrupt login and other core functions. Disabling analytical cookies will have no effect on your use of the service.
Your Rights and Controls
As a richbd user, you have the following rights over your personal information.
6.1 Right to Access Information
You may request at any time what information we hold about you. We will provide a summary of your information within a reasonable time. This request can be made via 24/7 live chat or email.
6.2 Right to Correct Information
If any information in your account is incorrect or outdated, you can correct it. You can update information directly from your account settings or through our support team.
6.3 Right to Close Your Account
If you wish to stop using richbd, you may request to close your account. Except where required to meet legal obligations, your personal information will be deleted after a set period. Certain financial records are required by applicable law to be retained for a specified duration.
6.4 Right to Opt Out of Marketing
If richbd sends you promotional communications, you may stop them at any time. This can easily be done by using the "Unsubscribe" link in an email or by notifying support. Please note that important account-related notifications are not covered by this opt-out.
Data Retention Period
7.1 Information for Active Accounts
All information is retained for the entire duration that your account remains active. This is necessary to provide services, ensure security, and give you access to your account history.
7.2 After Account Closure
Even after an account is closed, certain information is retained for a specified period to meet legal obligations. Financial transaction records in particular are retained in accordance with regulatory guidelines. Once that period has passed, the data is securely deleted.
7.3 Inactive Accounts
For accounts that have been inactive for an extended period, we may notify the user in advance and review the account. If no response is received and there is no pending balance, the account may be archived.
Protection of Minors' Information
Age Restriction
richbd strictly prohibits providing services to anyone under the age of 21. We do not intentionally collect any information from minors. Age is verified at registration, and government-issued ID is verified in cases of doubt. If we become aware that information from a minor has been collected, it will be deleted immediately and the account will be closed.
Changes to This Policy
Update Notice
richbd reserves the right to amend this privacy policy as needed. For any significant changes, we will notify users by email or by posting a notice on the platform. The date on which changes take effect will always be stated at the top of this page. Continued use of the platform after changes have been made will be taken as your agreement to the new policy.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please do not hesitate to contact us. Our support team is available seven days a week, twenty-four hours a day to assist you.
Contact Information
[email protected]
24/7 Bangla live chat support — log in to the platform and start right away
Our support team will respond to your request as quickly as possible
Note: This privacy policy applies only to the richbd.cam website. For the privacy policies of third-party websites or payment gateways, please refer to the policies of the respective organizations. To learn more about responsible gaming, visit our Responsible Gaming page.